Refund Policy
This Policy explains cancellations, refunds, and resolution processes for digital products and service-based creative work.
Because many Zynthera orders are custom creative services and digital deliverables, refunds depend on project status and delivery. We aim to resolve issues fairly and quickly.
1) General Rules
Refund eligibility depends on what you purchased and whether work or delivery has begun. Where applicable law grants mandatory consumer rights, those rights are not limited by this Policy.
2) Digital Products (Downloads / Digital Deliverables)
For digital products or delivered digital assets, all sales are generally final once access has been provided (download link sent, delivery completed, or access granted), because the product cannot be “returned” in a verifiable way.
We may consider exceptions in limited cases such as:
- Duplicate purchase of the same item;
- Confirmed technical failure that cannot be resolved with re-delivery;
- Unauthorized transactions (subject to investigation and verification).
3) Service Projects (Custom Creative Work)
3.1 Before work begins
If you cancel before any work has begun, you may be eligible for a refund minus processing and administrative fees (if any). Scheduling time, onboarding, and project setup may be considered “work begun.”
3.2 After work begins
If work has started, refunds may be partial and based on the portion of work completed, time invested, and any non-refundable costs (e.g., stock licenses, third-party tools, rush scheduling).
3.3 After delivery or approval
Once final deliverables have been delivered or approved milestones have been accepted, refunds are generally not available. However, we will work with you in good faith to address issues within the agreed scope and revision terms.
4) Cancellations, Rescheduling, and Non-Responsiveness
If a project requires your feedback and approvals, prolonged non-responsiveness may pause timelines. If a project is paused for an extended period, we may close the project, consider it delivered to the extent completed, or require a reactivation fee to restart.
5) Chargebacks and Payment Disputes
If you believe a charge is unauthorized, please contact us first. Chargebacks may delay resolution, and we may暂停 ongoing work while a dispute is pending. We reserve the right to provide supporting evidence to payment providers (order confirmation, delivery records, communication logs).
6) How to Request a Refund
Email us with your order number and a brief explanation. Include any screenshots, file delivery issues, or supporting details. We typically respond within 1–2 business days. If approved, refunds are issued to the original payment method. Processing time depends on your bank/payment provider.
Contact
Bridgeton, MO 63044
8) Policy Updates
We may update this Refund Policy to reflect changes in our services or legal requirements. The “Last Updated” date above indicates the latest revision.